Legal

Website terms

Last updated 26 August 2026

These terms apply when you use the MoveOS UK website and moving-plan tools. Separate terms will be shown before you buy or confirm any managed service.

1. About MoveOS

MoveOS helps people organise and coordinate a home move through one plan, timeline and support team. Questions about these terms can be sent through our contact form.

2. Who may use the service

You must be at least 18 and legally able to enter a contract. You are responsible for keeping your sign-in secure and for activity carried out through your account.

3. Your information and responsibilities

Please provide accurate, current information and update it when dates or requirements change. Do not misuse the service, interfere with its security, submit unlawful or harmful material, or attempt to access another person’s plan.

4. Moving plans

Your MoveOS plan is practical organisational guidance based on the details you provide. It is not legal, financial, conveyancing, surveying, insurance or safety advice. Property transactions and supplier availability can change, so you remain responsible for professional advice and decisions that require it.

5. Concierge and managed services

Requesting Concierge or choosing “Let MoveOS handle this” sends a request for review; it does not itself make a booking or create a charge. The one-time Concierge fee does not include third-party service costs. Before you commit to a paid service, we will identify the price, scope, contracting party, material restrictions and any cancellation rights that apply. Nothing in these website terms removes your statutory consumer rights.

6. Third-party providers

MoveOS may coordinate vetted external providers. We will make clear whether a service is supplied by MoveOS or by a named provider. Provider-specific terms may apply and will be presented before confirmation.

7. Availability and changes

We take reasonable care to keep MoveOS accurate, secure and available. We may maintain, improve or change the service, and occasionally suspend access where necessary. We will try to give notice where a material change affects an active paid service.

8. Our responsibility

We do not exclude or limit liability where it would be unlawful, including liability for death or personal injury caused by negligence, fraud, or your statutory rights. Subject to that, we are not responsible for loss caused by inaccurate information you provide, events outside our reasonable control, or a third party you engage independently of MoveOS.

9. Intellectual property

The MoveOS name, design, software and original content belong to us or our licensors. You may use the service for your personal move, but may not copy, resell, reverse-engineer or commercially exploit it without permission.

10. Ending use

You may stop using MoveOS at any time. We may restrict access where reasonably necessary to protect users, comply with law or respond to a serious breach. Ending website access does not automatically cancel a separately confirmed service; its own cancellation terms will apply.

11. Governing law

These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you keep any mandatory protections and rights to bring a claim available in your home jurisdiction.

12. Changes to these terms

We will post updates here. If a material change affects an active account or paid service, we will provide appropriate notice before it takes effect.